Contact Center Assistant - Remote Work

FirstEnergy is seeking a Contact Center Assistant to join our team in Vancouver, British Columbia. This is a full-time position with the opportunity to work remotely. As an entry-level role, no previous experience is required, making it an excellent opportunity for driven and resourceful individuals to start their career in customer service.

Responsibilities: - Handle inbound and outbound customer calls and emails - Provide exceptional customer service by addressing inquiries, resolving issues, and escalating as necessary - Update customer information in the database accurately and efficiently - Collaborate with team members to ensure seamless communication and workflow - Assist in special projects and other duties as assigned

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to make decisions and solve problems effectively - Proficiency in Microsoft Office applications - Availability to work a flexible schedule, including evenings and weekends

Personality traits: - Driven: Motivated to succeed and continuously improve - Resourceful: Able to find creative solutions and think outside the box

Soft skills: - Decision-making: Capable of making informed and timely decisions - Problem-solving: Skilled at identifying issues and implementing solutions

Benefits: - Life insurance coverage - Company transportation options - Gym membership reimbursement

Working environment: At FirstEnergy, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a supportive and inclusive atmosphere where all team members can thrive.

Deadline to apply: May 31, 2024

Equal opportunity statement: FirstEnergy is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.