contact centre agent

Overview

Languages

Bilingual

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

Work setting

• Urban area

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Salesforce
• Database software
• Internet
• MS Excel
• MS Outlook
• MS Word

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Long term benefits

• Long-term care insurance

Other benefits

• Paid time off (volunteering or personal days)
• Travel insurance