Co-op, Customer Solutions

Working Location:  ONTARIO, RICHMOND HILL  

Workplace Flexibility:  Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

The Customer Support Co-op individual will support a broad range of Customer Service-related activities within the Customer Service department. This individual will support internal and external Customers in all aspects of the order management life cycle and develop/grow understanding of order entry inquiry, financial systems procedures and application and operate within the policy and procedure guidelines. They are to ensure to maintain a high level of communication to ensure a quality customer experience.

Job Duties

• Maintain departmental KPI performance by:
  • Maintain a minimum of 98% error free cases.
  • Maintain or exceed individual KPI performance in line with company and departmental goals.
• Provides accurate and timely delivery of the following to customers or internal staff associated to either service or sales workstreams. This would include but not be limited to:
  • Order management, including:
    • Price inquiries
    • Order entry and acknowledgement,
    • Quote application and completeness,
    • Management of discontinuation items,
    • Order pricing maintenance,
    • Order status inquiry,
    • Recall/Complaint processing,
    • Order Invoicing.
• Accurate logging of all customers related information and inquiries in associated ERP and Customer Service database according to the outlined process.
• Timely response of telephone, fax and/or email inquiries and effectively assist external and internal customers with their individual requests.
• Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.
• Participate in process reviews and aide in efficiency implantations..
• All other tasks and requests necessary to assist the Customer Service Team.
• Perform other related duties and/or work as assigned.

Job Qualifications

Required:

• Post-secondary Degree/Diploma required.
• Minimum of 1-2 Years relevant work experience dealing with Customers (Retail or Service).
• English proficiency in speaking reading writing abilities required, French an asset.

Preferred:

• Experience with Datasweep SalesForce Service Cloud Netsuite or SAP an asset.
• Medium to advanced Microsoft Office skills required.
• Excellent communication skills.
• Demonstrates strong organizational skills.
• Extremely detail oriented.
• Motivated results oriented and persistent.
• Proactive/takes initiative.
• Maintains a positive attitude and works well within a team environment.
• Handles stressful situations in a fast-paced environment.
• Effectively prioritizes workload/time management.
• Excellent verbal and written communication/customer service skills.
• Ability to work flexible hours.
• 12-month co-op.
• Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. OCI requires that all employees working in areas that may be exposed to this risk, either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine, please seek medical advice before taking this vaccine.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 24/7 Employee Assistance Program
• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• 12 Paid Holidays
• Educational Assistance
• Parental Leave and Adoption Assistance
• Volunteering and charitable donation match programs
• Diversity & Inclusion Programs including Colleague Affinity Networks
• On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at .

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit  .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities: As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at . If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus ).

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service