CSR - Customer Service Representative

Job summary
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre Responsible for knowing and understanding the operations of the Copy Centre Demonstrates a high degree of customer awareness while accurat...and copy and technology services
Job seniority: entry level
Responsibilities
• Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders • Takes opportunities for add-on sales to customer • Assists in the resolution of customer complaints, returns and exchanges • Responds to and directs where necessary, customer inquiries related to copy and technology services • Answers telephones and qualifies and directs customers as required • Responsible to take and make copy orders accurately • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products • Accepts proper forms of prescribed tender • Properly secures company funds and physical inventory at all cash stations • Ensures accuracy of customer orders by spot checking throughout processing • Completes and balances all daily cash register paperwork and obtains verification • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly • Stocks and maintains front-end racks/shelves and merchandise areas as assigned • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc • Accountable for signing in/out and logging in/out of own till when required • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards • Identifies and communicates suggestions for improvements in all areas of business • Checks all sources of communication for information (white boards, bulletin boards, portal, etc) • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises
Requirements
• Ability to resolve customer concerns in a diplomatic manner • Ability to engage customers in a friendly and professional manner • Capacity to communicate with customers effectively using a variety of mediums • Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers • Ability to work effectively with ongoing distractions is necessary • Can engage appropriately and work as part of a team • Capacity to work independently and seek out assistance as required • Three months to one year of previously related experience is preferred • Working towards or successful completion of high school is preferred