Customer Care Manager - Remote Work

Keurig Dr Pepper is seeking a dynamic and experienced Customer Care Manager to join our team in Montreal, Quebec. This is a remote work position with full-time hours and is at the Associate Level. The ideal candidate will have at least 5 years of experience in a similar role and possess the personality traits of being adaptable and confident. Additionally, strong soft skills in presentation and attention to detail are required for success in this role.

Responsibilities: - Manage a team of customer care representatives to ensure exceptional service delivery - Develop and implement strategies to improve customer satisfaction and retention - Analyze customer feedback and trends to identify areas for improvement - Monitor key performance indicators and provide regular reports to senior management - Collaborate with cross-functional teams to address customer concerns and drive resolution - Conduct regular training and coaching sessions for customer care representatives - Stay up to date on industry trends and best practices to continuously improve service offerings

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer care management role - Excellent communication and leadership skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office Suite - Strong analytical and problem-solving abilities - Bilingual in English and French is an asset

Benefits: - Employee discounts on Keurig Dr Pepper products - Dental insurance coverage - Remote work flexibility - Opportunities for career growth and development

Working Environment: At Keurig Dr Pepper, we empower our employees to take ownership and make impactful decisions. We value diversity and inclusion in the workplace and strive to create a supportive and collaborative environment for all employees.

Equal Opportunity Statement: Keurig Dr Pepper is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering a culture of inclusion.

Deadline to Apply: June 27, 2024

If you meet the requirements and are passionate about delivering exceptional customer care, we encourage you to apply for the Customer Care Manager position at Keurig Dr Pepper in Montreal, Quebec. Join a dynamic team and make a difference in the lives of our customers every day.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.