Customer Care Representative - Remote Work

Job Description:

Motorola Solutions is seeking a motivated and customer-focused individual to join our team as a Customer Care Representative in a remote work capacity based in Vancouver, British Columbia, Canada. This is an entry-level position ideal for individuals with 1 year of experience in customer service.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Provide accurate and up-to-date information about products and services - Assist customers with troubleshooting technical issues and escalate to the appropriate team when necessary - Process orders, returns, and exchanges according to company policies - Maintain customer records and ensure data accuracy in CRM system - Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience - Meet and exceed customer satisfaction goals and KPIs

Requirements: - Confident and resourceful individual with excellent communication skills - Strong time management and research abilities - Experience in a customer service role is a plus - High school diploma or equivalent - Proficiency in Microsoft Office and CRM software - Ability to work independently and in a team environment - Flexibility to work occasional evenings and weekends as needed

Benefits: - Medical coverage for employee and dependents - Free accommodation for remote workers - Paid overtime for additional hours worked

Working Environment: At Motorola Solutions, we encourage calculated risk-taking to drive innovation and progress. We value diversity and inclusion in our workforce and strive to create a supportive and collaborative work environment for all employees.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Motorola Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and welcome applications from all qualified candidates.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.