customer service adviser

Overview

Languages

Bilingual

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Responsibilities

Tasks

• Answer inquiries and provide information to customers
• Maintain records and statistics
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Schedule and confirm appointments
• Obtain and process information required to provide customer service
• Professionalism in customer service
• Assess client’s needs and resources to recommend the appropriate goods or services
• Interview clients, prepare case histories and assess problems

Experience and specialization

Service experience

• Security

Area of specialization

• Security services

Additional information

Security and safety

• Credit check
• Criminal record check
• Reference required

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Initiative
• Judgement
• Honesty
• Adaptability

Benefits

Health benefits

• Disability benefits
• Health care plan

Financial benefits

• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site recreation and activities
• Wellness program