customer service adviser

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

2 years to less than 3 years

Work setting

• Urban area
• Retail/wholesale establishment/distribution centre
• Automobile repair services
• Sales

Responsibilities

Tasks

• Produce informational materials to increase awareness of services available
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Professionalism in customer service
• Provide customer service

Experience and specialization

Type of product

• Automotive parts and accessories

Computer and technology knowledge

• MS Outlook
• MS Word

Additional information

Security and safety

• Basic security clearance
• Vulnerable sector check
• Reference required

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Tight deadlines
• Work under pressure
• Bending, crouching, kneeling
• Repetitive tasks
• Standing for extended periods

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• As per collective agreement
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available