Customer Service Agent

North-Wright Airways is looking for a full-time Customer Service Agent to support our operations in Deline ! This position provides prompt customer service for clients who are travelling throughout the Sahtu or who are sending or receiving cargo and mail.

Location: Deline, NT

Duties:

• Manifesting passengers prior to boarding through the computer system.
• Shipping and receiving cargo, including on scheduled and charted flight services.
• Maintaining incoming and outgoing documents to meet regulatory and company requirements.
• Assisting the pilots in loading, unloading, sorting, and routing cargo and baggage while updating the computer tracking system as necessary.
• Processing payment transactions for any tickets or freight processed over the counter.
• Delivering and picking up mail or any other times that need transport in accordance with Canada Post contractual requirements and operational demands.
• Updating daily traffic/loads and ensuring all cargo or bookings are completed in a timely manner and prior to travel.
• Submitting an accurate daily sales report to the accounting department.
• Completing a comprehensive document check to ensure that passengers are manifested correctly, and freight (including excess baggage information) is correctly weighted, documented, and tagged.
• General administrative duties (i.e. answering phone call, email correspondence, filing, coordination between staff and clients, handling customer complaints and inquiries, etc.).

Offering a competitive compensation package & travel benefits.

Benefits:

• Employee Health, Dental, and Insurance Benefits.
• 50 lbs per month freight allowance on North-Wright.
• Flight benefits with North-Wright Airways & Canadian North.
• Discounts on Canada Goose Parka/Bomber Jackets & select work wear.

As a diverse and inclusive employer, we encourage all qualified and interested candidates to submit their resume . Check out our website and social media for more information!

While we sincerely appreciate all applications, only candidates selected for interview will be contacted.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Work Location: In person