Customer Service Broker (Home & Auto Insurance) - Urgent Hire

We are looking for a hardworking Customer Service Broker (Home & Auto Insurance) to join our awesome team at Ontario Teachers Insurance Plan (OTIP) in Waterloo, ON.
Growing your career as a Full Time Customer Service Broker (Home & Auto Insurance) is an incredible opportunity to develop excellent skills.
If you are strong in adaptability, project management and have the right initiative for the job, then apply for the position of Customer Service Broker (Home & Auto Insurance) at Ontario Teachers Insurance Plan (OTIP) today!

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:

Customer Service Broker (Home & Auto Insurance)

Job Description

 

• Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolves product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
• Attracts potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Prepares and drafts responses to routine correspondence.
• Processes rewrites and remarkets following established new-business guidelines.
• Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
• Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.

Qualifications

• A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

We also consider your potential.  If you know you have what it takes to do the job but your experience doesn’t exactly match the

qualifications

above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

What we offer:

• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Flexible work from home and hybrid options
• Opportunities for advancement

If you are interested in this opportunity, please  apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Remote, #LI-Hybrid, #LI-Onsite

Benefits of working as a Customer Service Broker (Home & Auto Insurance) in Waterloo, ON:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

● Remote Work opportunity