customer service clerk

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work setting

• Outside Canada
• Private sector
• Business
• Health care institution, facility or clinic
• Private company, corporation or industry

Responsibilities

Tasks

• Develop all kinds of events for publicity, fundraising and information purposes
• Evaluate communication strategies and programs
• Supervise staff
• Train staff
• Answer written and oral inquiries
• Co-ordinate special publicity events and promotions
• Initiate and maintain contact with the media
• Address customers' complaints or concerns
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Receive credit and employment applications
• Explain procedures, risks and benefits to clients

Supervision

• 3-4 people
• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Office
• Computer programming
• Google Drive

Additional information

Work conditions and physical capabilities

• Work under pressure

Benefits

Other benefits

• Free parking available
• Parking available