Customer Service Clerk

Customer Service Clerk (SmartLife)

Temporary (Canada Summer Jobs)

Ottawa, ON

Reports to: Coach, Smart life and Accessible Technology

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward , will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Customer Service Clerk (SmartLife) who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Build strong, positive relationships with clients and seek insight into their unique needs and goals to better tailor solutions to their needs.

• Help educate clients of the current accessible high-tech solutions that are the future and the present through hands-on/virtual demonstrations.
• Help client complete purchases within the SmartLife Centre through the Point-of-Sale system.
• Help educate clients in navigating our ecommerce site (
• Respond to telephone calls and return messages.
• Provide appropriate information to individuals in-person or by telephone.
• Actively book appointments for further consultation with a SmartLife Coach
• Triage and aid in troubleshooting defective products with clients.
• Other duties as required, may include keyboarding/data entry, sending faxes or emails, tidy and/or restock area.
• Track and report volunteer hours as directed.
• Help ensure inventory is restocked appropriately within the SmartLife Centre.