customer service clerk

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

7 months to less than 1 year

Work setting

• Rural area
• Sales
• Hardware store

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Arrange for billing for services
• Select appropriate paint or mix paints
• Operate computerized inventory record keeping and re-ordering systems
• Estimate or quote prices, credit or contract terms, warranties and delivery dates
• Provide advice about merchandise
• Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
• Prepare merchandise for purchase, rental or lease
• Maintain sales records for inventory control
• Assist in display of merchandise
• Mix paint, blend and match colors

Experience and specialization

Type of product

• Lumber and plywood
• Building materials (other than lumber)

Additional information

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Bending, crouching, kneeling
• Hand-eye co-ordination
• Repetitive tasks
• Standing for extended periods
• Manual dexterity
• Ability to distinguish between colours

Weight handling

• Up to 23 kg (50 lbs)

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner
• Accurate
• Adaptability
• Analytical
• Creativity
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Time management

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other benefits

• Free parking available