Customer Service Consultant

Join Commissionaires!

Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more. You will play a key role in our thriving identification services business by applying your excellent customer service skills to provide fingerprinting and other regulatory checks. We provide training to help ensure your success in the role. Make a difference! Position Title: Customer Service Consultant – Identification Services
Location: Commissionaires – Divisional Office – Victoria, BC
Wage: $22.00/hour plus RSP
Section: ID Services
Hours: 0800 to 1600, as needed, including Saturdays - excluding Stats (May be required to work outside these hours from time to time) JOB DESCRIPTION:

• Engaging, welcoming and professional approach to customers
• Efficient delivery of all identification service offerings including; police clearances, fingerprinting, public works clearances, pardons and future new offerings.
• Liaises with various institutions and organizations relating to clearances and fingerprinting.
• Ensures the security, privacy and confidentiality of documents.
• Prepare documentation for invoicing and files
• Accurate care with related financial transactions
• Collaborates with ID services team and others at CVIY to provide an excellent customer service experience
• Brings ideas forward to help with continuous improvements and building business
• Other duties as assigned

• Excellent verbal and written communication skills
• A passion for the customer experience
• A “can-do” attitude
• Respect for the criminal justice system and related requirements
• Proficiency with MS Office suite
• Will learn programs such as CPIC and Live Scan
• Valid BC Drivers license considered an asset  
• Ability to prioritize, multi-task and work under pressure in a dynamic environment
• Eligible to obtain a Public Works Reliability Clearance
• Excellent organizational and time management skills
• Attentive to details and strong organizational skills
• Ability to problem solve
• Pass a criminal record check
• Proficiency in other languages considered an asset

REWARDS

• Competitive Base Salary
• RRSP contributions by Employer
• Group-life Insurance and Long-term Disability
• Health & Dental coverage
• BC Transit Pro Pass Program
• Paid sick, and vacation time