Customer Service Manager

The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:

Delivering a comprehensive service to enquiring customers

Possibly delegating certain customer enquiries to specific teams

Managing a large number of incoming calls and emails

Managing customers’ accounts

Keeping a record of customer interaction and details of actions taken

Communicating with internal teams to discuss sales targets

Generating sales leads, building sustainable relationships where necessary

Reporting back on results

Customer Service Manager job qualifications and requirements

Whilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:

Excellent verbal and written communication skills

The ability to maintain calm under pressure

A thorough knowledge of the product or service the company they work for is offering

Efficiency and organisational skills

Administrative skills

Computer literacy in order to type up reports, results and details of customer interaction