Customer Service Manager

Oversee and manage the customer service team, ensuring they are providing excellent service to our customers

Develop and implement customer service policies and procedures to improve overall efficiency and effectiveness

Serve as the main point of contact for escalated customer inquiries or complaints, providing resolutions and maintaining customer satisfaction

Analyze customer service data and metrics to identify trends and areas for improvement

Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience

Train and mentor team members, providing guidance and support as needed

Conduct regular performance evaluations and provide feedback to team members to enhance their skills and overall performance