Customer Service Manager - Remote Work

Job Description:

Steel Dynamics, a leading steel manufacturing company, is seeking a dynamic and experienced Customer Service Manager to join our team in Vancouver, British Columbia. This is a remote work position, offering a full-time opportunity at a mid-to-senior level.

Responsibilities: - Manage a team of customer service representatives to ensure excellent customer experience - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer complaints and issues in a timely and professional manner - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with sales, marketing, and operations teams to ensure seamless customer service processes - Implement and oversee customer service policies and procedures - Conduct regular training sessions for staff to enhance customer service skills - Monitor and report on key performance indicators related to customer service

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in customer service management - Strong leadership and communication skills - Resilient and energetic personality traits - Excellent problem-solving and project management skills - Ability to thrive in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite

Benefits: - Company transportation - Paid Time Off (PTO) - Retirement plan

Working Environment: At Steel Dynamics, we thrive in a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to innovate, collaborate, and continuously improve our processes to exceed customer expectations.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Steel Dynamics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.