Customer Service Manager - Remote Work

We are currently seeking a highly qualified and experienced Customer Service Manager to join our team at eBay, working remotely from Toronto, Ontario, Canada. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of relevant experience in customer service management.

Responsibilities: - Lead and manage a team of customer service representatives to ensure exceptional service delivery to our customers - Develop and implement strategies to improve customer satisfaction and retention rates - Monitor and analyze customer service metrics to identify areas for improvement and implement solutions accordingly - Train and onboard new customer service team members - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments, such as marketing and sales, to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Proven experience as a Customer Service Manager or similar role - Excellent communication and leadership skills - Resourceful and energetic personality traits - Strong research and problem-solving skills - Creative thinking and ability to think outside the box - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Visa sponsorship for eligible candidates - Vision insurance for all employees - Free food provided during working hours

Working environment: At eBay, we encourage curiosity and questioning to fuel innovation and growth. We value collaboration, diversity, and inclusion in our workplace, and we strive to create a supportive and inspiring environment for our employees to thrive and succeed.

Deadline to apply: May 8, 2024

Equal opportunity statement: eBay is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.