customer service representative

Overview

Languages

English or French

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

Will train

Work setting

• Remote location

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Internet
• MS Outlook
• MS Windows
• MS Word

Type of experience

• Call centre

Additional information

Security and safety

• Basic security clearance
• Bondable
• Credit check
• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• On-site amenities
• Other benefits
• Subsidised public transportation
• Team building opportunities