Customer Service Representative

Job Title: Customer Service Representative (Bilingual: French/English) Job Description Customer Service Representative (Bilingual: French/English) Are you looking for a fulfilling role that helps you to make a difference in a customer’s life? We have a great career opportunity awaiting you! We are seeking : Passionate, Flexible, Energetic, Self-Motivated people to be a part of our team. We, at Concentrix Oshawa, strive to offer “Best In Class Service” to our customers and employees. Our focus is on you and our community. We are fanatical about our staff. If this sounds like the right opportunity for you, APPLY TODAY Title: Customer Service Representative (Bilingual: French/English) Location: Oshawa, Ontario, Canada JOB DESCRIPTION The Customer Service Representative (Bilingual: French/English) interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. REIMAGINE YOUR CAREER Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then the Customer Service Representative (Bilingual: French/English) position at Concentrix + Webhelp is just the right place for you! As a Bilingual Customer Service Representative , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE  As a Customer Service Representative (Bilingual: French/English), you will:

• Welcome customers to the brand and our variety of products

• Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally in both French and English

• Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendations on our products and services to meet their needs

• Obtain, file, and input customer information and data

• Listen attentively to our Member’s needs, while demonstrating empathy and building rapport

YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Bilingual: French/English) role include:

• The ability to read, write, and speak French and English fluently

• A High School Diploma (or equivalent)

• Computer proficiency (including knowledge of windows-based applications)

• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial

• The flexibility to work a minimum of a 40-hour work week. Currently, we are not hiring students. 

WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• $24.56 to $25.18 hourly with the opportunity for monthly performance incentives

• Registered Retirement Savings Plan, Medical, Dental, Vision Insurance after 90 days, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more. Apply and talk to a recruiter today! 

• Free Parking and Transit accessible

• Some Extras: Employee Events and Social Committee, Free Wi-Fi, and Corporate Discounts

• Great cafeteria, lunchrooms and window views on each floor, beautiful view of Lake Ontario.

REIMAGINE THE BEST VERSION OF YOU! 
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.” Location: CAN Oshawa Language Requirements: French Time Type: Full time

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Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.