customer service representative

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

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Green job - Help

Green jobs contribute to environmental preservation, conservation, and restoration. Learn more about green jobs .  This information was provided by the employer; it was not verified by Job Bank.

The employer stated that this position is a green job, because it involves tasks and responsibilities contributing to positive environmental outcomes and helping Canada achieve its net-zero target.

Work setting

• Bus company
• Freight company

Responsibilities

Tasks

• Assist clients/guests with special needs
• Assist customers in planning travel times and routes
• Cancel or change reservations
• Compute shipping costs
• Issue tickets
• Make and confirm reservations
• Process credit cards, vouchers and other payments
• Provide information on cancellation, late arrival and other policies
• Quote fares and rates
• Trace missing baggage and/or cargo shipments

Experience and specialization

Computer and technology knowledge

• Central reservation system (CRS)
• MS Excel

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Combination of sitting, standing, walking
• Fast-paced environment
• Repetitive tasks
• Tight deadlines
• Work under pressure

Weight handling

• Up to 23 kg (50 lbs)

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits