Customer Service Representative - Immediate Start

We are on the lookout for a brilliant Customer Service Representative to join our vibrant team at City of Saskatoon in Saskatoon, SK.
Growing your career as a Full Time Customer Service Representative is an amazing opportunity to develop competitive skills.
If you are strong in people management, leadership and have the right experience for the job, then apply for the position of Customer Service Representative at City of Saskatoon today!

Position: Customer Service Representative 

Division: Transportation and Construction 

Department: Saskatoon Transit

Term: 1 Temp Full Time position(s) available for approximately 4 months.

Closing Date: 03/23/2023 

Labour Group: ATU 615 

Posting: 2024 

Job Summary

Under supervision of the Customer Service Supervisor, this position provides information and other services to the public pertaining to the operation of the Saskatoon Transit.

Duties & Responsibilities

1. Provides transit services information including routing, schedules, trip planning, detours, service adjustments, fares, special event services, open houses and charter services for customers at the counter, by telephone, or at other designated locations.
2. Provides professional customer care by educating citizens on availability of, and use of digital services.
3. Processes and sells transit fare media such as tickets and bus passes using electronic debit/credit card machines, cash registers and computer programs; Reconciles cash, credit, cheque and debit card receipts to inventory and prepares daily cash summaries and bank deposits.
4. Balances assigned cash float and fare media inventories to daily sales. Orders supplies, as required.
5. Performs customer call backs after inquiry investigations, or as requested.
6. Assists with surveys and other data collection related to the Division.
7. Assists with the preparation and distribution of transit information including maps, schedules, promotional materials, route and schedule changes and other information.
8. Collects, processes, distributes and answers enquiries regarding lost property items.
9. Responds to, or redirects customer inquiries to the appropriate department.
10. Performs routine clerical duties such as entering data into a computer database and preparing summary statistical information.
11. Assists with training new staff, as required.
12. Performs other related duties as assigned.

Qualifications

• Grade 12 education.
• Four years' related experience within the past 5 years; including two years’ telephone or over-the-counter customer service and two years’ cash-handling experience.
• Typing speed of 55 w.p.m.
• Successful completion of, or ability to complete recognized customer service training.
• Knowledge of office principles, procedures and systems.
• Ability to communicate effectively orally and in writing.
• Ability to problem solve independently
• Ability to establish and maintain effective working relationships with the public, and civic employees and outside agencies.
• Ability to deal courteously, effectively and tactfully with the public.
• Ability to work as a team member with minimal supervision.
• Ability to perform multiple tasks at one time.
• Ability to understand and execute oral and written instructions.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to conduct cash, debit card, credit card and cheque transactions accurately.
• Skill in the operation of modern office equipment, including a computer with Windows spreadsheet, database and word-processing software.

 

Requires Security Check

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Additional Requirements

Evening and weekend work is involved.

Weekly Hours: 36.67 

Salary Range: $23.56 to $27.48 CAD  per hour  (2022 rates)

 

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity  

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email View email address on careers.saskatoon.ca.

Benefits of working as a Customer Service Representative in Saskatoon, SK:

● Excellent benefits
● Advancement opportunities
● Competitive salary