Customer Service Representative - Salmon Arm - with Growth Opportunities

We are hiring a hardworking Customer Service Representative - Salmon Arm to join our incredible team at Enterprise Rent-A-Car in Salmon Arm, BC.
Growing your career as a Full Time Customer Service Representative - Salmon Arm is an awesome opportunity to develop relevant skills.
If you are strong in problem-solving, planning and have the right personality for the job, then apply for the position of Customer Service Representative - Salmon Arm at Enterprise Rent-A-Car today!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 

 

Opening available at the following branch location:

• 3901 11 Ave Ne, Salmon Arm, BC. V1E 2S2

 

This is a full time position that pays $18.40 / hour 

 

We offer:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule 

• Monday-Friday: 8am-5pm

 

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services 
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must have a valid Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

• Must be authorized to work in Canada and not require work authoriz ation sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work the following schedule(s):
  • Monday-Friday 8am-5pm

CAD $18.40 / Hour

Benefits of working as a Customer Service Representative - Salmon Arm in Salmon Arm, BC:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package