Customer Service Reps/Not-For-Profit Support - Remote - Hiring Now

We are looking to hire a focused Customer Service Reps/Not-For-Profit Support - Remote to join our vibrant team at Sutherland in Winnipeg, MB.
Growing your career as a Full Time Customer Service Reps/Not-For-Profit Support - Remote is a terrific opportunity to develop competitive skills.
If you are strong in communication, leadership and have the right mindset for the job, then apply for the position of Customer Service Reps/Not-For-Profit Support - Remote at Sutherland today!

Do you enjoy solving problem by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people?

Join Us.

We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in supporting one of our newest customers, a nonprofit organization that processes scholarships for students attending K-12 private schools. 

Job Description

In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

Qualifications

• At least one year customer service/call center experience
• Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
• The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
• Self-motivation, detail-orientation and the ability to multitask.
• Accurate typing and keyboard skills; comfort with PC/internet navigation

To work from home, all candidates must have wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download as well as a secure, quiet, distraction-free place to work. Sutherland will provide all equipment.

Additional Information

Who We Are:

At Sutherland, recently named a Great Place to Work in Canada , we help strengthen our client's brands by improving how they work with their customers. We rethink processes and work together to streamline, rebuild, and deliver them back smarter than before in order to provide the best customer experience out there. We are Sutherland. Where people and process come together.

Benefits of working as a Customer Service Reps/Not-For-Profit Support - Remote in Winnipeg, MB:

● Learning opportunities
● Opportunities to grow
● Advantageous package

● Remote Work opportunity