Customer Service, Shipping and Quality Assurance Coordinator

The Veolia group's ambition is to be the benchmark company in ecological transformation. With nearly 230,000 employees worldwide, the group designs and implements innovative, useful and concrete solutions for water, waste and energy management. Through its three complementary businesses, Veolia contributes to developing access to resources, preserving available resources and renewing them. By 2021, the Veolia group will have supplied 79 million people with drinking water and 61 million with wastewater, produced nearly 48 million megawatt hours and recovered 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) will achieve consolidated sales of 28.508 billion euros in 2021.

The Customer Service, Shipping and Quality Assurance Coordinator provides reception and general administrative duties and administrative support services to the Materials Recovery Facility (MRF), primarily to the Plant Superintendent , Marketing Manager and management and administrative. The Incumbent prepares outbound product shipping schedules and processes all related logistics documentation. The the incumbent directs delivery drivers for both inbound and outbound loads. This position represents the organization as the first point of contact for external clients, vendors, and visitors. Provides back-up support to the Administrative Assistant during breaks and periods of absences.

Main Responsibilities: 

The duties of the Customer Service, Shipping and Quality Assurance Coordinator are as follows, but not limited to:

1. Understands and promotes the Company’s, and the Division’s mission statement, values, and strategic goals.
2. Proactively promotes through example a safe work ethic, attitude, and workplace. Understands and complies with all safety policies, standards, and procedures to achieve a safe work environment and safety for all staff and visitors as well as the Company’s, Client’s and Regulatory Agencies safe work objectives and requirements.
3. Maintains effective working relationships and communications with visitors, peers, management, and other Company departments’ staff and client representatives. Effectively resolves any conflicts in a timely and respectful manner to achieve positive and healthy working relationships and workplace environment.
4. Promotes a quality-first work ethic and attitude to provide a service of the highest standard achievable.
5. Attends to telephone duties and main reception. Professionally greets, directs and signs in visitors.
6. Professionally responds to telephone/in-person/electronic inquires. Provides routine company information to internal and external clients and vendors as required.
7. Assists managers as needed with special projects as assigned.
8. Receives mail and packages and distributes them to appropriate employees.
9. Prepares out-going mail and courier packages. Arranges for pick-up.
10. Assists staff with photocopying, faxing, scanning, e-mailing and miscellaneous typing.
11. Updates and maintains various spreadsheets for Production Superintendent and Supervisors as required (daily, weekly, bi-weekly, monthly).
12. Assists production supervisor on inventory management.
13. Proactively visually checks commodity quality.
14. Receives customers cheques and reconciles them.
15. Assists manager on IT tools management and Kizeo lists.
16. Provides required information to marketing manager.
17. Assists to manage consumables in relation with shipping, quality and shipping.
18. Surveying end markets for pricing and makes recommendations for distribution.
19. Forecast and create a shipping schedule weekly and send off to key stakeholders.
20. Logistics – communication with drayage companies, customers and other visitors – problem solve when issues arise.
21. Direct incoming loads to appropriate loading dock and communicate with forklift drivers throughout the process.
22. Scale out trucks on the computer and prepare paperwork according to loading information.
23. Inputs shipping data into various spreadsheets and programs, send to appropriate people.
24. Actively supports other initiatives of the Plant to promote a healthy and positive work environment and enhance employee morale and engagement.
25. Completes other duties as assigned.

Knowledge, Skills and Experience:

• Minimum of High School Diploma with related Post-Secondary Business Courses and/ or training.
• Minimum of 2 years experience in an administrative role.
• Preference for 3 to 5 years’ related experience.
• Prior experience in a regulated and/or industrial plant environment is a definite asset.
• Strong customer service attitude and commitment to providing exceptional customer service and quality results.
• Excellent interpersonal and conflict management skills to facilitate working effectively with wide range and number of people, including peers and Production Superintendent, and employees at the plants and other departments, divisions, and management within all levels of the organization.
• Effective negotiation, persuasion, and listening skills to facilitate successful resolution of visitor, employee and management concerns and requests.
• Effective verbal and written communication skills to facilitate and promote open discussions and understanding.
• Effective time management, decision-making, and planning and organizing skills.
• Attentiveness to details and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions.
• Ability to work collaboratively as part of a team as well as independently with minimal supervision.
• Effective organizational and creative-problem solving skills.
• Intermediate to advanced level computer skills to operate MS Office Suite (especially Outlook, Excel, and Word).
• Ability to work with sensitive and confidential information and situations. Demonstrated professionalism, maturity and diplomacy are required.
• Professional appearance and demeanor is required.
• Ability to maintain confidentiality to comply with all regulatory requirements and Company Privacy and Confidentiality policies and procedures.
• Ability to complete all conditions of employment including criminal record check, pre-employment medical, and background check.

Work Environment:

• Occasional trips into Plant. Required to wear half-mask respirator at all times while in the Plant, climb ladders, work at heights or in confined spaces, and be exposed to various industrial hazards such as but not limited to noise, fumes, chemicals, process gasses, bloodborne and other pathogens.
• Exposed to hot and cold working environments.
• May also be exposed to Compressed/flammable gas, mobile equipment, moving equipment, rotating equipment and electrical hazards while in the Plant.

Why join our team of researchers? Come and rejuvenate the world with us!

• Acting today to create the world of tomorrow;
• A company in constant growth;
• A multitude of large-scale projects where you can put your talent to good use;
• A multitude of large-scale projects where you can make the most of your talent; Challenges adapted to your needs and the absence of routine;
• The possibility of developing your career according to your professional objectives;
• Internal and external training and coaching programs;
• A very competitive compensation, pension and benefits package;
• Multi-disciplinary work teams and a health and safety oriented work environment.

We thank all applicants for applying, but only those selected will be contacted.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.