Customer Service Specialist

Duties & Responsibilities:

• Act as a point of contact for customers.
• Be able to work in a faced paced work environment.
• The go between customers and colleagues for best practice solutions.
• Respond to customer inquiries via phone and or e-mail, Build relationships and trust with customers during open interactive communication in a timely and clear concise manner.
• Strong phone/e-mail contact handling skills and active listening skills.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
• Follow up and follow through on customer inquiries.
• Identifying common problems and escalating them to management, along with suggestions for improvement whenever possible.
• Familiarization and Assist customers with product knowledge.
• Respecting client confidentiality at all times.
• Maintaining a polite, helpful, and professional manner at all times.
• Ability to multi-task, Prioritize and manage time effectively to trouble shoot and resolve customer issues, and or create solutions for overall customer experience/Loyalty.
• Patient, empathetic, and passionately communicative.

It was over 50 years ago that Merit Kitchens was founded by craftspeople in Vancouver, British Columbia, Canada, and began providing Western Canada with high-quality kitchen cabinets. The company has long since grown into a world-class supplier of beautiful cabinetry, representing superior quality and extraordinary value. Today, Merit’s product can be found in homes throughout Canada, the United States, and parts of Asia. Our Mission it to continue the tradition of craftsmanship excellence while embracing the innovations of tomorrow