Customer Service Supervisor

Customer Service Supervisor  Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers.  Our services include LTL, T/L, Courier Services, and Logistics/ Brokerage which provide the convenience of one-stop shipping. Midland Transport is currently seeking a  Full-time Supervisor for our Customer Service Team . The selected candidate will assist in leading the Daily Management of our Customer Service center located at our Head Office in Dieppe, NB. A self-starter with a strong work ethic and a “Can Do” attitude, this candidate will encourage and motivate our team to deliver ongoing Superior Quality Service to our customer base. Successful Candidate will possess the following:

• Post-Secondary education

• 5-7 years relevant experience in a lead role

• Self-motivated to achieve above average results

• Proven people management skills

• Strong interpersonal and communication skills

• Effectively deals with stressful situations

• Plans and carries out responsibilities with minimal direction

• Bilingualism is required (French, English)

• Strong attention to detail

• Result driven

• Knowledge of transportation industry
• MS Office, Facts, JD Edwards & AS400 related experience an asset

Key Responsibilities:

• Daily Management of the CS Team’s main KPIs as well as weekly/monthly reporting

• Ensure scheduling and staffing requirements are met on a daily basis

• Main escalation contact for Customer needs and expectations

• Leads and guides the Customer Service Team through ongoing performance management ensuring the successful attainment of departmental objectives and strategies

• Knows and understands customer needs and expectations and drives continuous improvement to create the optimal customer experience
• Coaches and recognizes team members for delivering Superior Quality Service to our customers

What we offer:

• Competitive compensation

• A flexible medical, dental, and vision plan, with an enhanced focus on mental health and wellness  

• Employee & Family Assistance Programs

• Ability to save for your future with our company matching RRSP program  

• 15-week maternity leave top-up program  

• 3 weeks' paid vacation

• Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies

• Opportunities to take part in job related training and development as well as 24/7 access to online curated learning
• 24/7 onsite gym

To Apply for this Career Opportunity:

Please apply online. 

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted. 

To learn more about our products and services, click  .

Midland Transport Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Additional Information

• Posting Date: May 10, 2024