Customer Service Supervisor

Customer Service Supervisor Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Logistics/ Brokerage which provide the convenience of one-stop shipping. Midland Transport is currently seeking a Full-time Supervisor for our Customer Service Team. The selected candidate will assist in leading the Daily Management of our Customer Service center located at our Head Office in Dieppe, NB. A self-starter with a strong work ethic and a “Can Do” attitude, this candidate will encourage and motivate our team to deliver ongoing Superior Quality Service to our customer base. Successful Candidate will possess the following:
- Post-Secondary education
- 5-7 years relevant experience in a lead role
- Self-motivated to achieve above average results
- Proven people management skills
- Strong interpersonal and communication skills
- Effectively deals with stressful situations
- Plans and carries out responsibilities with minimal direction
- Bilingualism is required (French, English)
- Strong attention to detail
- Result driven
- Knowledge of transportation industry
- MS Office, Facts, JD Edwards & AS400 related experience an asset Key Responsibilities:
- Daily Management of the CS Team’s main KPIs as well as weekly/monthly reporting
- Ensure scheduling and staffing requirements are met on a daily basis
- Main escalation contact for Customer needs and expectations
- Leads and guides the Customer Service Team through ongoing performance management ensuring the successful attainment of departmental objectives and strategies
- Knows and understands customer needs and expectations and drives continuous improvement to create the optimal customer experience
- Coaches and recognizes team members for delivering Superior Quality Service to our customers
What we offer:
- Competitive compensation
- A flexible medical, dental, and vision plan, with an enhanced focus on mental health and wellness
- Employee & Family Assistance Programs
- Ability to save for your future with our company matching RRSP program
- 15-week maternity leave top-up program
- 3 weeks' paid vacation
- Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies
- Opportunities to take part in job related training and development as well as 24/7 access to online curated learning
- 24/7 onsite gym To Apply for this Career Opportunity:
Please apply online.
We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.
To learn more about our products and services, click here. Midland Transport Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.