Customer Service Supervisor

Customer Service Supervisor

Type of Employment: Full Time, Permanent Location: Owen Sound, Ontario

With its Corporate office in Red Deer, Alberta and its Regional office in London Ontario, Peavey Industries LP is the corporate parent to retail brands Peavey Mart, MainStreet Hardware, and Ace Canada. We are 100% Canadian and employee owned.

Peavey is an engaging workplace. We are proud to promote from within and provide training to make this possible. We offer flextime and comprehensive benefits.

We are committed to our customers and the communities and agricultural regions we serve every day.

Job Overview: Responsible for the day-to-day customer service efforts of all team members. The Customer Service Supervisor is responsible for the front end of the store, including cash duties and customer traffic. As a supervisor, they hold keys to the store, and lead of opening and closing duties.

Ideal Candidate: The ideal candidate has high level sales and customer service experience. They provide leadership and guidance to team members and maintain the store.

Responsibilities

• Provide, train, and coach high level sales and customer service
• Resolve any issues that may arise while ensuring customer satisfaction
• Guide, encourage and motivate team members by setting a positive example
• Mentor and train department team for required procedures and techniques
• Keep team members informed on company policies and procedures and ensure such policies are observed and applied
• Ensure that health and safety guidelines and policies are observed
• Coordinate in-store training workshops with store management team/supervisors and participate in store meetings to share product knowledge and best practices with other departments
• Provide input to the store management team/supervisors for the performance management process of the department and ensure follow-up
• Administer the employee recognition program application for the department
• Carry out break schedule while ensuring staffing of department to meet customer needs appropriately
• Administer promotional activities as set by store management team/supervisors and in order to meet and exceed the department objectives
• Ensure cleanliness and good order of the department and oversee the transition between shifts
• Carry out merchandising duties in accordance with the store management team, including but not limited to: displays, merchandise presentation, labeling, and signage
• Implement and administer the department replenishing process and ensure follow-up with the store management team. For example: product shortages, surplus, sales opportunities, replacements, pending orders, promotional activities and seasonal changes
• Use safe work procedures while setting a good example to fellow employees
• Carry out work in a manner that will not create a hazard to themselves or others
• Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations
• Report and accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee member
• Follow Peavey Industries LP medical and first aid procedures
• Positively communicate and demonstrate the company's Core Values

Qualifications

• High School diploma or equivalent
• More than two years of retail experience

Employee Perks (FT/Permanent)

• Employee ownership program
• Employee discount
• RRSP matching program
• Competitive group benefits
• Inclusive work culture
• Laid back atmosphere
• Work/life balance

Job Types: Full-time, Permanent

Salary: From $18.25 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• RRSP match
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person