Customer Service/Call Centre Representative

Kelly is now hiring! Our client, Enwin Utilities is hiring a full-time  Customer Service Representative  for a temporary-ongoing opportunity.

Main Responsibilities:

• Customer inquiries, collections, adjustments, verifying outstanding customer balances and billing errors.
• Maintenance of customer accounts (creating, updating, and closing).
• Collection of outstanding accounts and providing customers with information regarding their options for payment.
• Research customer account records to troubleshoot.
• Interpretation of meter reading reports. Input readings into the automated system.
• Filing of field activities and various reports.
• Investigation of unbilled consumption and troubleshoot errors.
• Handling front office reception.
• Sort, distribute mail and process requests for services

What is Offered to You:

• Ongoing opportunity, full-time hours
• Pay rate - $18.50 per hour + 4% vacation pay
• Monday-Friday 8:00am-4:30pm
• Weekly pay via direct deposit

Requirements:

• 2-3 years of call centre and customer service experience is required
• Minimum high school diploma
• Criminal background check is required
• Must have excellent verbal and written communication skills and the ability to provide courteous and effective customer service
• Ability to organize and prioritize duties
• Ability to process high volume data entry with accuracy and speed
• Ability to work as a team member aiding co-workers and customers

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.