Customer Services Representative

Description

We are looking for a hardworking, committed, and experienced customer services representative for our very reputed Pakistani restaurant. The role is responsible for the following: 1- Welcoming customers to our self-serve restaurant and providing them with accurate, valid and complete information about our cuisine, menu and dining process. 2- Assign customers the dine-in tables. Manage the waitlist during rush hours. 3- Manage multiple priorities by handling dine-in customers, customers ordering takeout and handling incoming calls. 4- Taking all orders accurately and assisting customers to make the right choice from our menu by providing them with details and descriptions of our cuisine. 5- Identify and assess customer needs and suggest various options. 6- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 7- Follow communication procedures, guidelines, and policies. 8- Take the extra mile to engage customers. 9- Cleaning the dining area and reception area. 10- Making sure that the customer washrooms are clean, and supplies are refilled in customer washrooms. 11- Cleaning of windows, doors, signs, tablets, sinks, and walls, as and when required. 12- Help kitchen staff during downtime. Requirement and Skills a- Proven customer support experience or experience as a Client Service Representative. b- Srong phone contact handling skills and active listening. c- Familiarity with POS system including Uber, Doordash, SKIPTHEDISHES. d- Customer orientation and ability to adapt/respond to different types of personalities. e- Excellent communication and presentation skills. f- Ability to multi-task, prioritize, and manage time effectively. g- Eligible to work in Canada