Customer Service/Technical Support

Job Title: Customer Service/Technical Support (Automotive) Bilingual: French/English Job Description Do you have Your Mechanics license but are looking to get out of the shop environment? We have the perfect job for you! We are seeking Automotive Licensed Technicians to join our specialized team supplying Technical Assistance Centre (TAC) support to Canadian & US Dealers. Title: Customer Service/Technical Support (Automotive) Bilingual: French/English
Location: Work At Home Opportunity REIMAGINE YOUR CAREER Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a Bilingual Technical Assistance Centre position at Concentrix + Webhelp is just the right place for you! As a Technical Assistance Representative you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE  As a Bilingual Technical Assistance Representative, you will:

• Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
• Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
• Handle contacts from Automotive dealerships across Canada & the US.
• Track information and update cases
• Perform follow ups on existing cases and close cases, as required

YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Technical Assistance Representative role include:

• Class A Automotive License (310s - Red Seal License)
• Valid Driver’s License
• 5 year automotive experience with repairs/diagnostics
• Strong aptitude for technical/mechanical repairs
• Effective diagnostic aptitude, with strong time management skills
• Strong communication and computer software skills
• Fluent in English and French

WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Great starting wage ($26.93 hourly for English and a premium for French after training) and quarterly Bonuses
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Access to the latest technology, tools and equipment to support your learning and vehicle repairs
• Health and wellness programs with trained partners to help promote a healthy you
• Ability to learn from the manufacturer through hands-on and web based technical training.
• Group discounts and perks ranging from electronics to travel

REIMAGINE THE BEST VERSION OF YOU! 
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.” Location: CAN Oshawa Language Requirements: Time Type: Full time

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Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.