Customer Success Representative - Remote Work

Job Description:

JetBlue Airways is seeking a dedicated and passionate Customer Success Representative to join our team in Montreal, Quebec. This is a full-time remote position at the Associate Level, requiring a minimum of 2 years of experience in customer service or a related field. As a Customer Success Representative, you will be responsible for ensuring the overall satisfaction and success of our customers by providing exceptional service and support.

Responsibilities: - Build and maintain strong relationships with customers through regular communication and assistance - Act as the main point of contact for customer inquiries, requests, and issues - Identify and address customer needs and concerns in a timely and efficient manner - Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience - Conduct product demonstrations and presentations to educate customers on our services and offerings - Monitor customer feedback and satisfaction levels to identify areas for improvement - Assist in onboarding new customers and providing ongoing support throughout their journey - Utilize persuasive and presentation skills to promote additional products or services to customers as needed

Requirements: - Minimum of 2 years of experience in customer service or a related field - Passionate about providing exceptional customer service and ensuring customer success - Ability to work independently and prioritize tasks effectively - Strong persuasion and presentation skills to effectively communicate with customers - Excellent verbal and written communication skills - Proficiency in using customer relationship management (CRM) tools and other relevant software - Strong problem-solving skills and ability to think critically - Previous experience with remote work is a plus

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Company-provided equipment to support your remote work setup - Disability insurance to ensure your financial security in case of unexpected events

Working Environment: At JetBlue Airways, we foster an environment where technology is harnessed to drive innovation and efficiency. As a Customer Success Representative, you will have the opportunity to work in a dynamic and collaborative team setting that values creativity and continuous improvement.

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age, genetic information, or any other protected characteristic as required by law. All qualified individuals are encouraged to apply.

Deadline to Apply: May 8, 2024

Join JetBlue Airways and be part of a team that is dedicated to delivering exceptional customer service and driving success for our customers. Apply now to start your journey with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.