Customer Success Representative - Remote Work

Dean Foods is seeking a highly motivated and independent Customer Success Representative to join our team on a full-time remote basis in Vancouver, British Columbia, CA. As an Associate Level position, we require a minimum of 4 years of experience in a customer-facing role, ideally in a similar industry.

Responsibilities: - Manage a portfolio of customer accounts, providing exceptional customer service and support to ensure their success and satisfaction - Build strong relationships with customers through regular communication and proactive account management - Identify customer needs and work with internal teams to ensure those needs are met effectively and efficiently - Provide product demonstrations and training to customers as needed - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with internal teams to drive strategic initiatives and improve overall customer experience - Maintain accurate and up-to-date records of customer interactions and activities in the CRM system - Participate in regular team meetings and training sessions to stay informed on company updates and best practices

Requirements: - Bachelor's degree in Business Administration or a related field - Strong communication and cooperation skills - Experience working in a remote role - Proven track record of delivering exceptional customer service and support - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM systems - Excellent problem-solving skills and a proactive approach to customer issues

Personality traits: - Independent - Motivated

Soft skills: - Cooperation - Communication

Benefits: - Medical coverage - Profit sharing - Relocation allowance

Working environment: At Dean Foods, we leverage data to inform decisions and drive strategic initiatives. Our remote Customer Success Representatives play a critical role in shaping the customer experience and driving company growth through customer success.

Deadline to apply: May 13, 2024

Equal opportunity statement: Dean Foods is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.