Customer Success Specialist - Remote Work

Job Description:

Nordstrom is seeking a proactive and customer-focused individual to join our team as a Customer Success Specialist. This is a full-time remote position based in Toronto, Ontario, CA. As an Associate level position, the ideal candidate will have at least 2 years of experience in customer service roles.

Responsibilities:

- Manage a portfolio of customer accounts, ensuring high levels of customer satisfaction and retention - Provide product demonstrations, training, and support to customers via online communication channels - Collaborate with sales and product development teams to address customer needs and improve product offerings - Analyze customer feedback and data to identify trends and opportunities for improvement - Implement strategies to increase customer engagement and promote product adoption - Communicate effectively with internal teams to ensure a seamless customer experience

Requirements:

- Strong communication and interpersonal skills - Ability to work independently and as part of a team - Demonstrated track record of meeting and exceeding customer expectations - Proficiency in using CRM software and other customer management tools - Hardworking and resourceful mindset - Innovative and research-oriented approach to problem-solving

Benefits:

- Visa sponsorship for eligible candidates - Company-provided equipment for remote work - Gym membership reimbursement - Opportunities for professional development and advancement within the company

Working Environment:

At Nordstrom, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and a can-do attitude. Our team is dedicated to delivering exceptional customer service and driving positive outcomes for our clients.

Equal Opportunity Statement:

Nordstrom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply by the deadline of 2024-05-08.

Join Nordstrom today and be part of a dynamic team that is dedicated to customer success and innovation. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.