Customer Support Specialist

Job summary
Customer Support Specialist providing total services solutions Handle escalated customer interactions with professionalism Ensure exceptional customer satisfaction and resolve inquiries
Job seniority: entry level
Responsibilities
• Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written. • Provide information and clarification to all requests including types of services, fees, and eligibility for services. • Provide interpretation of guidelines, directives and procedures related to products, programs and services. • Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately. • Assist in the de-escalation and resolution of customer complaints, returns and exchanges, seek assistance of a leader where required. • Respond to customer inquiries related to questions within the store location. Take opportunities for add-on sales or inform on promotions by engaging the customer in the total store experience.
Requirements
• Engage with customers in a friendly and professional manner and resolve customer concerns in a diplomatic manner. • Communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize to effectively serve our customers. • Ability to work effectively with ongoing distractions is necessary. • Attention to details to ensure accuracy of form completion. • Use software such as Microsoft Office, database programs and the Internet to access and retrieve information; to prepare correspondence and reports; and to conduct research. • Arithmetic skills to calculate fees, collect and balance monies for the sale of publications, products and services, and to balance, close off a department and prepare reports and deposits. • Bilingualism English/French is considered an asset.
Benefits
• Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more...