English/Spanish Customer Service Representative

Hello, CSRs!

My name is Nate Ginsburg and I am a serial entrepreneur. I'm the founder of SellerPlex, host of the Ecom Exits Podcast, and partner in a handful of other online businesses.

About the company:

SellerPlex is growing fast and we are in need of awesome people to help us give value to our clients and build awesome professional relationships with them.

Our mission is to help empower e-commerce/FBA entrepreneurs to run better businesses by supporting them with Supply Chain, Finance, and Operations services. We’re a huge believer in the importance of being a culture fit for long-term success.

About the role:
We are looking to hire a motivated English/Spanish-speaking Customer Service Representative  who is ​​positive, empathetic, and has a professional attitude toward customers at all times. Someone who is proactive and ensures customer satisfaction, providing professional customer support by email, chat & phone.

This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. This is a CSR role for a brand, namely a worldwide market leader in connected car technology.

First to join a new department will have opportunities to grow into a team lead role.

This is a Full-Time Remote position working US daytime hours (Mon-Fri).

Benefits:

• Working completely remote

• Location independence

• Great opportunity to grow

• First to join a new department will have opportunities to grow into a team lead role.

• You’ll be joining a high-level and fast-paced team, working with exciting businesses and projects

I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, is experienced, and is invested in continuous learning and growth. We are a high-performing team that takes great pride in our work. So please only apply if you want to be a part of a high-performing culture.

If this sounds interesting to you please proceed with your application.

Kindly be advised that the recruitment process is being managed by Premier Media. For any further details or inquiries, please reach out to the Premier Media recruitment team, as they oversee all our hiring procedures.

Thank you.

Requirements:

• 2+ years of experience in a customer support role

• Fluent English and Spanish speaking and writing skills

• Experience with email, chat & phone support

• Strong verbal and written communication skills along with active listening

• Ability to multi-task, prioritize, and manage time effectively

• Customer focus and adaptability to different personality types

Responsibilities (but are not limited to):

• Communicating with customers through various channels.

• Responding promptly to customer inquiries.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Acknowledging and resolving customer complaints.

• Ensure customer satisfaction and provide professional customer support.