Everyday Banking Service Advisor, Call Centre

Our bottom line is different.

There’s something special about working at ATB. It’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Department: Everyday Financial Services - Client Care Call Centre

Location: Calgary, AB

Apply by: April 28, 2024

Paygrade: F-PFS

System Job Title: Retail Banker 1

Contact Name: Nichole Geleta-Weal

# of positions available: Multiple

We are currently looking for Everyday Banking Service Advisors within our Client Care Call Centre . Our clients value advisors who:

• Engage in conversation, ask open-ended questions, and actively listen with acknowledgement and empathy. 
• You are obsessed with providing WOW experiences for clients and always doing the right thing. That means going beyond the transaction, and truly getting to know the unique story of the person on the other end of the phone. 
• You are a problem-solver, hungry to find innovative solutions for your clients' challenges. 
• You will be supporting Albertans through back-to-back, inbound calls which include providing advice on day-to-day banking and credit products.
• Client Care is open 7 days a week, 364 days per year.
• Banking and providing financial advice to clients is serious stuff; and engaging with customers over the phone isn’t for everyone. Your previous customer service, banking or call center experience will equip you with transferable skills that help you feel confident that this role is a fit for you, given its unique challenges.
  
  

Total Compensation: Full time - $48,000-50,000 per year (F-PFS)

• Shift premiums and differentials available:
• $2.25/hour from 8:00 pm to 6:00 am
• $1.50/hour on Saturdays
• $2.25/hour on Sundays
• Overtime shifts are available (as needed by the business)
• Customizable benefits starting from Day 1, including Health Spending and Wellness accounts, extra vacation and much more
• 3 weeks vacation plus floater days
• An annual bonus program that is directly influenced by your individual performance
• An industry-leading pension plan
• Immediate banking benefits, including free accounts, preferred mortgage rates, and reduced investment fees

Location:
Calgary - This is a HYBRID role that will require 2 days per week in-office at our Calgary Campus location (3699 63 Ave NE). Subject to change based on business needs. #LI-Hybrid Availability Commitment:

FULL-TIME: Client Care is open 7 days a week, 364 days a year. Shifts are based on a 6 week rotation requiring full flexibility, between the hours of 7am and 11pm. Training will be for the first 9 weeks, in person at our Calgary Campus location.

The Client Care career path at ATB includes multiple levels of opportunities that range from entry-level to advanced client service, sales advisory, underwriting and various levels of leadership. It will take you a minimum of 18 months to learn and develop through the Client Care roles.

Requirements

• 2-3 years experience providing exceptional customer service in a professional work environment with a proven track record of success is required.
• Flexibility in schedule and ability to work rotational shifts, evenings, weekends, and holidays is a must.
• Basic understanding of Canadian Banking & Banking Products : be it managing your own finances, working in another financial institution or in a fast-paced client facing environment, using cash management skills, our broad range of opportunities can align to your experience. You have used a chequing and savings account, online and mobile banking.
• You are Client-obsessed and thrive on making great things possible for your clients, team members, Albertans, and beyond. You are driven to perform and have an innate drive for high performance and meeting organizational goals. You are a champion of belonging, embracing the values of diversity & inclusion, and champion the idea that our differences are our strengths.
• Comfortable with HYBRID workplace arrangements as a minimum of 2 days per week are required in office, at our Calgary Campus location.
  
  

What else?

• Call Centre and/or Banking experience, or education in Finance/Business (or related field) is an asset, but not required.
• You are adept at using technology, sourcing information online, ensuring processes are followed, and able to use self serve tools and possess a degree of digital literacy.
• You are a critical thinker, problem solver, and thrive on digging in and finding ways to make the impossible possible.
• You are able to perform under pressure while independently prioritizing and completing your tasks efficiently.
• You are a connector who thrives on building new relationships and nurturing existing ones.
• You are curious, adaptable and fiercely accountable.
  
  

At ATB, we know that as you develop in your career, you gain many transferable skill. If you believe your experience and qualities are what we are looking for, please consider applying!

Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

Submit an application online. Please let us know if you require any accommodations.

Benefits

Be great. Be you. Believe

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next ?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We'll follow-up to align your unique skill set and experience to one of our Client Care opportunities. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

Stay in touch!

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