Field Services Technician

Date Posted: 04/18/2024
Req ID: 37025
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Infrastructure Solutions
Campus: St. George (Downtown Toronto)
Position Number: 00051463

Description:

About us: The Enterprise Infrastructure Solutions (EIS) group, part of the Information Technology Services (ITS) division, is responsible for campus core network, campus wireless, wide area network connectivity and internet connectivity for the University, including connectivity to research and education networks. EIS is also responsible for services related to departmental network management, network, server and storage infrastructure, Windows and Linux servermanagement services, database and application integration and support, enterprise backup service, 24/7 operation of central administrative data centres and telecommunications services. If you’re motivated and passionate about learning technologies and dedicated to improving experiences for today’s student, consider a career with us. Your opportunity: The Chief Information Officer (CIO) portfolio, operating as Information Technology Services (ITS), is home to over 200 IT professionals who provide University-wide IT services and systems to enable University of Toronto (U of T) to maintain its status as Canada’s leading institution of learning, discovery and knowledge creation. From direct support to enterprise-grade academic and administrative applications (student, financial, HR and research) to online learning, information security, collaboration tools and network infrastructure, our work enables U of T’s steadfast commitment to being an internationally significant research university with excellent undergraduate, graduate and professional programs. ITS provides leadership and undertakes strategic and tactical initiatives to secure the greatest value from the University’s investment in IT. By strategically focusing on our people and working in collaboration with academic administrators, process owners and distributed IT service providers, ITS identifies technology opportunities and inefficiencies, and implements services and technology solutions to reduce complexity and improve aggregate IT experience of students, faculty and staff. We are excited about the future as we focus our efforts, with broad input from our U of T community, on the development and execution of the strategic plan. We live our core values which shape our culture and guide our efforts – they include: service and operational excellence, creativity and critical thinking, culture of learning, shared leadership and teamwork. Your responsibilities will include:

• Configuring virtual networks and virtual storage on multiple vendor specific platforms
• Troubleshooting network performance issues
• Analyzing and installing networking equipment
• Configuring network devices
• Analyzing and preparing modifications to components of network infrastructure
• Generating diagnostics reports
• Introducing variations to established practices to resolve end-user issues
• Applying established standards when deploying software and hardware

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience in data networking.
• Minimum three years with installing and maintaining communications systems, including local area networks, wireless networks, fibre and UTP data circuits.
• Advanced skills with installing data circuits, configuring networking and maintaining networking equipment.
• Intermediate skills in applications used for documenting network infrastructure (e.g. MS Office, Visio, AutoCAD).
• Excellent organization and communication skills.

Assets (Nonessential):

• Professional network certification such as Cisco CCNA or equivalent.
• Familiarity with BICSI recommended practices is highly desirable.

To be successful in this role you will be:

• Cooperative
• Goal oriented
• Multi-tasker
• Possess a positive attitude
• Team player

NOTE: There are 2 positions available.

**This is a 2-year term position**

Closing Date: 05/03/2024, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.  
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.