Field Services Technician, AAA

Req Id: 417790

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AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

The Service Technician is responsible for visiting customer premises to install and service our alarm products in a professional manner, providing a positive customer experience every time. The selected candidate will be customer focused, responsible and results orientated.

Service Technicians are responsible for:

• Install or repair security systems, alarm devices or related equipment, following AAA standards
• Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms
• Prepare documents, such as customer information record or Master monitoring agreement
• Provide customers with costs for equipment installation
• Identify expired life safety devices whale on site and informing customer of requirement to replace
• Completing work orders for all calls attended and submitting them with time sheets on a weekly basis
• Tracking vehicle inventory to ensure equipped to complete the upgrade/service ticket, parts used are recorded properly and equipment requiring repairs is returned to shipping on a timely basis
• Maintain secure work environment by following safe practices: keep security information confidential
• Take part in 24hr on-call service rotation
• Adhering and promoting AAA's health and safety requirements
• Other duties as assigned

• Demonstrated high level of customer service
• Must be a graduate of a technical school or college, or have experience in the field
• Demonstrated ability to troubleshoot and repair alarm systems
• Must possess a valid Manitoba Driver's License and be willing to travel for work
• Must be able to manage a physically demanding workload involving lifting and carrying, climbing, working aloft and in confined areas and working outdoors in all weather conditions
• Class "M", Class "C", and lift certificate considered an asset

Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Application Deadline: 05/14/2024
Position Type: Union
Position Level: IBEW - 435
Job Status: Regular - Full Time

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Job Location: Canada : Manitoba : Winnipeg

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] .

Created: Canada, MB, Winnipeg

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