Guest Services Agent

BEST WESTERN PLUS Eastgate Inn and Suites: Responsibilities include but not limited to:
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Investigate and resolve complaints and claims
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Handle wake-up calls
Perform light housekeeping and cleaning duties
Provide customer service
Work Term: Permanent
Work Language: English
Best Western experience preferred but willing to train the right candidate. Only those individuals who meet these requirements need apply.
If you believe you are the best candidate for this position please forward your resume.
REGINA RESIDENTS ONLY NEED APPLY.