Guest Services Representative

Posted on March 20, 2024

Does lapping the bike park, hiking in the wildflowers, or a round of golf sound interesting to you? You can do all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time shifts with seasonal or long-term employment and varying benefits. If this sounds like a great place to work, fill out an application today to work, live and play where you belong.

Physical Requirement:

Light, work activities include handling loads up to 5 KG, predominantly in an indoor setting.

This job position requires physical presence at the designated location.

Accountabilities:

Daily operation of the Guest Services desks in the Village Day Lodge, including ticket sales
Contact position for guests regarding lift tickets, Season Passes sales for Summer and Winter, booking biking lessons and summer activities as well as resort information
Deals with guests in an efficient, courteous, respectful, and friendly manner
Demonstrates a commitment to exceeding the customer’s expectations
Manages all cash transactions in a secure and accurate manner
Highly organized and efficient in the workplace
Always follows company policies and procedures
Security and accountability of tickets and cash
Balancing daily sales to computer reports
Ideal Candidate:

Highly developed guest relations skills with the ability to assess the needs and up-sell our products
Self-motivated and organized with the ability to work responsibly and independently
Strong computer and cash handling skills
Dependable, reliable, and punctual team player
Previous customer/guest service experience
A good knowledge of the regional area and willingness to learn
Well organized with the ability to multi-task and work to tight timelines

18.75

Why join us? We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future The perks and benefits you’ll get to enjoy: Winter/Summer Season Lift, Trail and Golf passes (varies by position) Access to our Employee and Family Assistance Program Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.