Guest Services Representative

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is seeking a Guest Services Representative who must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."

WHAT YOU’LL BE DOING

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools.

• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service.

• Interact with shoppers and retailers in a courteous and efficient manner.

• Sell shopping centre gift cards and balance sales at the end of our shift.

• Projects a positive attitude over the telephone and in person.

• Develop and maintain strong relationships with retailers and educate them about the centre's services.

• Assist guests by providing directions, information, and answering questions.

• Conduct all service functions of the Customer Relations/Guest Services kiosk.

• Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, gift with purchase, line control during special event, etc.

• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.

• Participates in special projects and assumes other duties and responsibilities as assigned.

WHAT WE’RE LOOKING FOR

• High school education.

• Previous customer service experience preferred.

• Positive attitude and a strong desire to provide excellent customer service.

• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel.

• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism.

• Strong written and oral communication skills, multilingual skills a plus.

• Conflict resolution/management skills.

• Must be friendly, approachable, proactive and solution focused.

• Computer skills.

• Flexible and able to work weekends, evenings, and holidays.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.