Healthcare - Collections and Customer Service Specialist

Job summary
Full-Time Customer Service Contact Center position Provide outstanding customer service and resolve healthcare accounts Work remotely or in-office with training and incentives
Job seniority: associate level
Responsibilities
• Provide outstanding customer service and resolve unpaid healthcare accounts • Collaborate with patients to develop affordable payment plans and settlements • Accept and process payments, document work efforts • Ensure compliance with Federal and State laws • Answer questions about bills and debt
Requirements
• 2+ years professional experience with demonstrated retention • Experience in customer service and/or healthcare preferred • Authorization to work in the US • High school diploma or GED • Advanced beginner to Intermediate skills in Microsoft Suite • Bilingual English/Spanish skills are a plus • Typing 40+ WPM with 90% accuracy preferred • Experience working from home preferred • Prior collections experience preferred
Key Skills Needed
• Outstanding customer service • Strong communication and problem-solving skills • Attention to detail • Knowledge of Microsoft Suite • Bilingual English/Spanish is a plus • Typing speed of 40+ WPM with 90% accuracy
Benefits
• Competitive pay and incentive program • Opportunity for monthly uncapped commission • Work from home opportunity with in-office options • Training provided with pay • Career growth opportunities • Recognition and appreciation