Live Chat Representative - Remote Work

Job Description:

Jones Lang LaSalle is seeking a dynamic and motivated Live Chat Representative to join our remote team based in Toronto, Ontario, Canada. As a Live Chat Representative, you will be responsible for providing exceptional customer service and support to clients through live chat interactions. This role requires someone who is driven, passionate, and values teamwork and planning.

Responsibilities: - Engage with customers via live chat to answer inquiries, provide information, and resolve issues - Maintain a professional and courteous demeanor at all times in all customer interactions - Proactively identify and escalate any issues or trends to the appropriate departments - Collaborate with other team members to ensure seamless customer service experiences - Meet or exceed performance metrics such as response times, customer satisfaction ratings, and resolution rates - Continuously learn and stay up-to-date on company products, services, and policies

Requirements: - 2+ years of experience in customer service or a related field - Strong communication skills and the ability to type quickly and accurately - Proficient in using live chat software and other customer service tools - Ability to multitask and prioritize in a fast-paced environment - Highly organized with excellent planning skills - A positive attitude and a willingness to learn and adapt in a constantly evolving industry - Must be located in Toronto, Ontario, Canada and have a reliable internet connection

Benefits: - Competitive salary - Joining Bonus - Paid overtime - Dental insurance - Opportunities for advancement and professional development - A supportive and inclusive working environment that values ongoing learning and personal growth

Equal Opportunity Statement: Jones Lang LaSalle is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.