Manager, Patient Services

Job Description

Are you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an organization that cares for you? If so, you’re looking in the right place!

Reporting to the Director, Patient Services, is responsible for overseeing Care Coordination functions across the continuum of care, in partnership with hospital, community, and primary care. Additionally, the incumbent will be accountable for the delivery of high-quality, client/family-centred care, and enabling health system transformation within their portfolio aligned to Ministry and Government direction. An excellent communicator, change agent and flexible problem solver, the Manager, Patient Services will provide strong vision and support to Home and Community staff, and lead key priority projects related to the delivery of home and community care within an integrated system.

Please note that this is a Temporary C ontract position for up to 12 months.

What will you do? 

• Leads a team of operations professionals and staff in delivering coordinated quality community health care, facilitate access to long term care, and support the transition of clients across points of care.
• Coaches and assists staff with complex client situations.
• Analyzes utilization of resources and recommends opportunities for innovative models of care, including analyzing utilization and recommending opportunities for innovative models of care.
• Participates in researching and integrating leading patient services delivery models in collaboration with system partners, in order to achieve identified objectives and targets
• Builds and maintains strong relationships with hospital, community, primary care, and service provider organizations Leads change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve integrated service delivery.
• Interprets and implements organizational policy, union contracts, and any applicable legislation as required.
• Manages day-to-day activities and development of Patient Services staff.
• Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.

What must you have?

Education:

• Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health. May also have a background and graduate degree in social services, or an MBA (or equivalent).
• Must be a Regulated Health Professional with valid certification in a professional college in the province of Ontario.

  Experience:

• Knowledge of direct care/case management and/ or operational models used in community health care organizations
• Good knowledge of community resources (e.g., services and programs), and roles of health care professionals and understanding of issues and priorities within health care
• In-depth understanding of the Home and Community Care Support Services Toronto Central’s priorities and related Patient Services priorities and plans
• Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.)
• A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care.
• Demonstrated skills in organization and time management.
• Superior oral and written communication skills.

What would give you the edge?

• Demonstrated leadership, relationship management, facilitation, negotiation and problem-solving skills.
• In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CARE, TRCCD, Portal, PointClick, Metro PCS, RAI, etc.)
• Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.)
• English/ French bilingual would be an asset

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation package
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​

Who we are

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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