Manager Services Technology Billing and Revenue Innovation Management

Description

This role will manage all IT activities relating to SAP S/4 HANA, BRIM, and FICA (Order to Cash). The manager will also be responsible for managing the day-to-day support of the IT systems, internal client demands, planning development activities, and overseeing project delivery.

Responsibilities

• Responsible for ensuring the efficient implementation, maintenance, and enhancement of S/4 HANA, BRIM, and FICA systems, aligning them with our business objectives and strategies.
• Manage the day-to-day activities of the IT systems including vendor management, portfolio management, and relationship management
• Regarded as the primary escalation point for incidents, problems, business impact, and service restoration plans.
• Collaborate with cross-functional teams including business analysts, developers, QAs and SMEs to define requirements and design solutions.
• Manage demands for change coming from several sources including Accounts Receivable, Revenue Management, IT (Operations), and service providers (continuous improvement).
• Support the internal investment approval and project governance processes to organize development projects.
• Manage service providers to deliver services required for the development, support, and maintenance of the IT systems relating to shipping channels.

Additional Responsibilities

• Provide consultation to business units and lines of business in assessing changes and/or improvements through projects to SAP S/4 HANA, BRIM, and FICA.
• Assess business impact and determine appropriate action.
• Identify appropriate internal departments to help with the issue and work to resolve it.

Experience

• Minimum 5 years of progressive experience in IT Management
• Extensive experience (5+ years) in SAP S/4 HANA implementation and configuration, with a focus on BRIM and FICA modules
• 3-5 years of proven leadership experience, with the ability to mentor and guide technical and junior team members.
• Strong understanding of billing, revenue management, and financial accounting concepts
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Problem Solving and Time Management skills
• Decision Quality
• Relationship Management