Mortgage Servicing Administrator

Located in St. Albert, Alberta , the primary function of the Mortgage Servicing Administrator is to provide support to the servicing department to ensure the transactions and loan set up on all commercial loans are completed accurately and in a timely manner. This position is full-time and reports to the Manager, Mortgage Servicing & Payments.

This Position Offers

• Competitive annual salary plus bonus.
• Educational Assistance Program - we encourage our employees to take courses that will have a meaningful impact and will align with their role at Canada ICI.
• Employee Referral program.
• Comprehensive benefits package, which includes extended health care (with paramedical coverage), dental, health spending account, Employee & Family Assistance Program as well as life & disability insurance.
• RRSP matching program.

Education and Skills

• Post-secondary diploma in Business, Office Administration or equivalent would be preferred.
• Proficiency with Microsoft Suite (Excel, Word) is required.
• The ideal candidate would have a combination of practical related experience, banking background and/or experience with mortgages.
• A technical accounting education experience or accounting certificate would be an asset.
• Have proven organizational skills and demonstrate the ability to prioritize and multi-task.
• Have strong communication skills, verbal & written, with experience in providing excellent customer service.
• Proven ability to maintain a low error rate under high work volume and short deadlines.
• Ability to work independently and with a team in an open-plan office.
• Ability to work in a fast-paced environment.
• High degree of accuracy

Responsibilities

• Provide support to the Mortgage Servicing Department including:
• Interest Billings;
• Loan Repayment;
• Tax Collection;
• Confirmation of correspondence release (courier & mailings);
• Setting up new loans and;
• Ensuring regulatory compliance.
• Become proficient with the internal systems and software.
• Working with other departments in Asset Management Group to ensure all files are updated on the mortgage database system on a daily basis.
• Follow up with Borrowers to collect financial/property tax information annually.
• Provide real time updates to Proincon, our insurance consultant, and verify accuracy of monthly reports.
• General administrative duties such as filing, scanning, contacting borrowers/solicitors and all general support.

About Canada ICI

Canada ICI is the country's leading commercial real estate finance firm, annually arranging financing above $9 Billion through its offices in Toronto, Vancouver, Montréal, Calgary, Edmonton, St. Albert, Ottawa, and Winnipeg. Our proven track record, extensive market knowledge, and ability to creatively bring quality deals together have made us a trusted advisor for some of Canada's most active real estate owners.

Want to Learn More?

Not ready to apply? We invite you to explore what it's like working with Canada ICI. Learn more about our culture, our values, and how we can help you build your career in commercial real estate. Visit

Canada ICI is committed to achieving a diverse and inclusive workforce and strongly encourages applications from diverse candidates.

While we thank all applicants for their interest, only those individuals selected for an interview will be contacted.