Order Desk Representative

Your Alberta Construction Safety Association (ACSA) is a registered independent not-for-profit society whose Mission is to leverage industry expertise through engagement, products, services, and education to support the continuous improvement of the safety culture in Alberta's construction industry.

Do the Values of Excellence, Trust, Service & Evidence-based resonate with you? If so, read on as this role may be for you!

Why Join Your ACSA?

• Impactful Work: Your contributions influence the safety and well-being of Alberta's construction workforce.
• Growth & Learning: ACSA offers ample opportunities for professional development in a supportive environment.
• Balance & Benefits: We support work-life balance and provide a competitive total compensation package including ample sick days, vacation time, RRSP contributions, health benefits, and health spending.

Order Desk Representative

Position Purpose

The Order Desk Representative plays a pivotal role in delivering top-notch customer service, employing a professional, responsible, and supportive approach. Reporting to the Manager of Learning Resources, this position is responsible for ensuring that the appropriate resources are accessible for both in-person and virtual instructor-led training (vILT) classes. Offering expert guidance to members and students seeking training and safety program materials, including facilitating the shipment and/or purchase of materials.

Duties and Responsibilities

• Ensure accurate and timely processing of member and student orders and inquiries, fostering positive customer relationships by phone, email, and in-person
• Offering advice on training materials and safety programs, obtaining debit and/or credit payments, and providing follow-up support as necessary.
• Manage the receiving and shipping of stock, including vILT course materials for students.
• Oversee the organization and maintenance of stock inventory, conducting regular audits and replenishing supplies as needed.
• Prepare and maintain in-person classroom environments, ensuring all necessary materials and resources are available for effective training delivery.
• Facilities operational support including snow removal, furniture assembly, and various tasks during peak periods and vacation coverage.
• Perform other related duties as assigned.

Qualifications

• Education:
  • High School Diploma or GED.
• Experience:
  • 6 months+ experience in customer service, order desk, or related field.
• Required Skills and Abilities:
  • The ability to kneel, bend, and stand for long periods of time, lift and carry items weighing over 50 lbs, unassisted, using proper techniques.
  • Proficient in Microsoft Office.
  • Competent in Customer Relationship Management System (CRM), Learning Management System (LMS), and Canada Post EST 2.0 shipping software is considered an asset.
  • Excellent customer service and communication skills are essential.
  • Ability to work independently as a strong and contributing member in a team environment.
  • Excels at creative thinking and problem-solving, with a keen eye for detail.

Logistics

• Daily work hours are 7:30 am - 4:30 pm.
• This position requires on-site work out of our Edmonton office.

Salary: 50,920

Closing Date: June 21, 2024

We thank you for your interest in applying for our position. Only those applicants invited to participate further in the hiring process will be contacted.