Parts & Services Administrator

Company : Trail Appliances Bc

Job Type : Full Time

Delta, Bc

Number of Applicants

:

000+

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Job Description - Parts & Services Administrator

Compensation: $22.19 per hour Schedule : Full-time Permanent 40 hour per week Monday to Friday (with flexibility to work on Saturdays, when needed)8:00 am to 4:30 pm What you will be doing:

Create work orders for incoming damaged products needing repair
Update work orders with parts and labor status for warranty claims
Check parts ordered from the prior day
Post payments from manufacturers and customers
Assist customers via the DA hotline, providing allowances to keep the appliance
Calculate technician metrics and KPIs
Book in-house technicians for repairs
Create and adjust schedules for technicians
Adjust schedules in Service Manager
Submit mileage requests for payment to manager
Submit claims for parking and reimbursements for technicians
Work on weekly and monthly reports to identify trends and patterns, assisting supervisors with reporting on parts trends and returns
Order office supplies as required
Maintain a clutter-free environment
Perform all other duties as assigned

What you bring:

Minimum 6 months to 1 year administration experience is considered an asset
Strong written and verbal communication skills
Highly organized with strong attention to detail
Excellent computer skills, including working knowledge of Microsoft Office Suite
Ability to work in a dynamic and fast-paced environment
Confident, helpful, and customer-oriented phone presence is required
Good judgment and decision-making skills, using data and an understanding of business objectives

Why join Trail: